Last Updated: August 14, 2026

Welcome to our website. These Terms Conditions explain the rules and responsibilities that apply when you visit our website, communicate with us, request our services, or work with our digital marketing agency.

We believe that a good working relationship starts with clear communication and realistic expectations. These Terms Conditions are designed to make our services, responsibilities, limitations, and general working process easier to understand.

By accessing or using our website, you acknowledge that you have read and understood these terms. If you do not agree with any part of these terms, please discontinue using our website or services.

1. About Our Services

We provide digital marketing and online business growth services based on the requirements of individual clients.

Our services may include:

Search Engine Optimization (SEO)
Google Ads and paid search marketing
Meta Ads and social media advertising
Social media marketing
Social media management
Website design and development
Content marketing
Local SEO
Lead generation
Conversion-focused marketing
Online branding
Analytics and performance tracking
Other digital marketing solutions agreed with the client

The exact services, deliverables, timelines, pricing, and responsibilities may vary from project to project.

For a complete overview of our available solutions, you can visit our Digital Marketing Services page.

2. Website Use

You are welcome to browse and use our website for legitimate purposes.

When using our website, you agree not to:

Use the website for unlawful activities
Attempt to gain unauthorised access to the website or its systems
Upload harmful code, malware, or malicious files
Interfere with website security or functionality
Copy or reproduce website content without permission
Use our content, branding, or materials for misleading purposes
Attempt to disrupt the experience of other visitors

We reserve the right to restrict or terminate access to the website if we reasonably believe that someone is misusing it or violating these Terms Conditions.

3. Client Responsibilities

Successful digital marketing requires cooperation from both the agency and the client.

Clients are responsible for providing accurate and timely information, materials, approvals, access credentials, business details, images, logos, website access, advertising account access, or other resources reasonably required to complete the agreed work.

Clients should also review and approve important materials, including advertisements, website content, campaigns, designs, and other deliverables, before publication where approval is requested.

Delays in providing information, approvals, access, or feedback may affect project timelines.

4. Digital Marketing Results

We always aim to deliver professional and effective digital marketing services. However, digital marketing results cannot be guaranteed.

SEO rankings, website traffic, leads, conversions, advertising performance, engagement, and revenue can be affected by many factors outside our direct control.

These factors may include:

Search engine algorithm changes
Advertising platform policies
Competition
Market conditions
Budget
Website quality
Customer demand
Industry trends
Website technical issues
Changes made by third-party platforms

Therefore, we do not promise a specific Google ranking, number of leads, sales volume, revenue, or return on investment unless a specific written agreement clearly states otherwise.

Our role is to develop, manage, optimise, and improve marketing activities based on the agreed strategy and available information.

5. Google Ads and Advertising Platforms

When managing paid advertising campaigns, we may use platforms such as Google Ads, Meta Ads, Facebook, Instagram, and other advertising networks.

These platforms have their own policies, rules, review processes, algorithms, and terms.

For example, advertisements may be rejected, restricted, delayed, limited, or suspended by an advertising platform for reasons outside our direct control.

You can review the official Google Ads Terms for additional information about Google’s advertising services.

Similarly, Meta’s advertising products are subject to Meta’s own policies and terms.

We will make reasonable efforts to create and manage campaigns in accordance with applicable platform requirements, but we cannot guarantee that a third-party platform will approve, maintain, or continuously deliver any particular advertisement or campaign.

6. Payments and Fees

Service fees, advertising budgets, payment schedules, and other financial terms will be communicated to the client before or during the commencement of the relevant project.

Unless otherwise agreed in writing:

Professional service fees are separate from advertising budgets.
Third-party platform charges may be separate from our agency fees.
Payments should be made according to the agreed schedule.
Additional work outside the agreed scope may involve additional charges.
Delayed payments may affect project timelines or service continuity.

Where a project requires an advance payment, work may begin after the agreed advance has been received.

Any taxes, platform charges, transaction fees, or other applicable costs will be handled according to the agreed commercial arrangement and applicable requirements.

7. Scope of Work and Additional Requests

Before starting a project, we may agree on a specific scope of work with the client.

The scope may include particular services, deliverables, revisions, timelines, platforms, or campaign requirements.

Requests outside the original scope may be treated as additional work. We may discuss the additional requirements, estimated timeline, and applicable charges with the client before proceeding.

This helps both sides maintain clarity about what is included in a project.

8. Website Design and Development

For website design and development projects, clients are responsible for providing accurate business information, branding materials, images, content, and other required resources unless content creation is specifically included in the project.

Once a website is approved and published, future changes, updates, maintenance, hosting, plugin renewals, or technical support may be handled separately depending on the service agreement.

We are not responsible for problems caused by third-party hosting providers, plugins, themes, domain providers, external software, or changes made to the website by unauthorised persons.

9. Intellectual Property

Unless otherwise agreed in writing, original materials created specifically for a client project may be provided to the client after the applicable project payments have been completed.

Third-party assets, stock images, fonts, plugins, software, templates, advertising platforms, or other licensed materials remain subject to their respective licences and terms.

Our website’s original text, design elements, branding, graphics, logos, processes, and other proprietary materials may not be copied, reproduced, republished, modified, or commercially reused without our prior permission.

Similarly, clients should only provide content, images, logos, videos, or other materials that they have the legal right to use.

10. Third-Party Tools and Services

Digital marketing projects often depend on third-party platforms and technologies.

These may include:

Google
Meta
WordPress
Hosting providers
Analytics platforms
CRM systems
Email marketing tools
Social media platforms
Payment providers
Other software or technology services

Third-party services are controlled by their respective providers. Their availability, pricing, policies, features, and functionality may change without notice.

We are not responsible for interruptions, policy changes, technical failures, account restrictions, or other issues caused directly by third-party providers.

11. Content and Client Information

Clients are responsible for ensuring that information, claims, images, videos, trademarks, testimonials, documents, and other materials supplied to us are accurate and legally usable.

We should not be asked to publish misleading, fraudulent, unlawful, defamatory, or copyright-infringing material.

If we reasonably believe that requested content may violate applicable law, platform policies, or ethical standards, we may refuse to publish or promote that content.

12. Confidentiality

We understand that clients may share confidential business information while discussing their marketing requirements.

We will make reasonable efforts to keep confidential business information private and use it only for legitimate business or service-related purposes.

However, confidentiality does not apply to information that is already publicly available, independently developed, legally required to be disclosed, or provided to us without a reasonable expectation of confidentiality.

Where a separate confidentiality or non-disclosure agreement is signed, that agreement may contain additional obligations.

13. Communication

We may communicate with clients through email, phone, WhatsApp, video meetings, project management systems, or other mutually agreed communication channels.

Clients are encouraged to provide timely feedback and approvals so that projects can move forward efficiently.

Important project decisions, approvals, or changes may be documented through written communication to avoid misunderstandings.

14. Cancellation and Termination

Either party may request the cancellation or termination of an ongoing service arrangement according to the terms of the applicable agreement.

If a client terminates a project after work has already started, fees for work completed, approved expenses, third-party costs, or other committed resources may remain payable.

We may also suspend or terminate services if there is non-payment, misuse of our services, unlawful activity, abusive behaviour, repeated violation of agreed terms, or another serious breach of these Terms Conditions.

15. Refunds

Refund eligibility depends on the specific service, project stage, payment arrangement, and written agreement between the client and our agency.

Because many digital marketing services involve time, strategy, research, campaign setup, content creation, development work, or other resources that begin after payment, payments may not automatically be refundable once the relevant work has started.

Any refund request will be reviewed based on the circumstances and applicable agreement.

16. Limitation of Liability

We make reasonable efforts to provide professional and reliable services. However, we cannot guarantee that our website, services, campaigns, or third-party platforms will always operate without interruption or produce a particular business outcome.

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses resulting from circumstances outside our reasonable control.

This may include loss caused by third-party platform outages, account suspensions, algorithm changes, cyber incidents, hosting failures, client-provided information, market conditions, or other external circumstances.

Nothing in these Terms Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

17. Changes to Our Services

Our services, pricing, technologies, processes, and website features may change from time to time.

We may update or discontinue certain services when necessary. Where an existing client agreement is affected, we will communicate material changes in accordance with the applicable agreement.

18. Privacy

Information submitted through our website or services may be handled according to our Privacy Policy.

Our Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the general measures we take to protect it.

We recommend reading the Privacy Policy before submitting personal or business information through our website.

19. Changes to These Terms Conditions

We may update these Terms Conditions when our services, business practices, technology, or legal requirements change.

The latest version will be published on this page with an updated date.

You should review this page periodically if you regularly use our website or services.

Your continued use of our website after changes have been published means that you acknowledge the updated terms to the extent permitted by applicable law.

20. Governing Law

These Terms Conditions shall be interpreted in accordance with applicable laws and regulations.

Any dispute arising from the use of our website or services should first be discussed with us in good faith with the aim of reaching a practical and mutually acceptable resolution.

Where a dispute cannot be resolved through direct communication, the matter may be handled through the appropriate legal process under applicable law.

21. Contact Us

If you have questions about these Terms Conditions, our services, payments, project requirements, or any other matter related to our website, please contact us.

Email: vivekdigitalmk@gmail.com

You can also visit our Contact Us page to send us your enquiry.

We value clear communication and will make reasonable efforts to respond to genuine questions and concerns.

22. Our Commitment

These Terms Conditions are intended to create a clear and professional foundation for working together.

We believe the best client relationships are built on transparency, realistic expectations, clear communication, mutual respect, and accountability.

When you work with us, our goal is not simply to deliver a service but to build a professional relationship where both sides understand their responsibilities and work toward meaningful business growth.